How to manage the experience of employees in the organization?

The book «The Discipline of Service» points out that in order to effectively manage the employees’ experience several factors must be taken into account, such as the suitability of employees, their adequate training and development, the application of clear and coherent organizational policies and procedures, the allocation of resources and technological tools, and also the orientation and style of the middle managers that are in charge of the employees. Here we will focus on this last factor, that is, the impact that middle managers cause when managing the experience for their subordinates. Undoubtedly, these managers become a determining factor for the generation of positive experiences in each team working in the company. Therefore, the question to be asked is: how the middle managers should manage the experience of their collaborators in order to achieve their satisfaction, development, and commitment?